The Office de Tourisme Grand Carcassonne, or Greater Carcassonne Tourist Information Office, is a community structure, serving 82 towns and villages and over 1000 partners

- A steering committee, made up of elected individuals and tourism professionals
- A team of 9 permanent staff, 6 languages spoken
- A contact: for service providers, institutional partners, project leaders, and the national, regional and départemental Tourist Information Offices


Our Missions

TO WELCOME AND MANAGE INFORMATION
  •  Collect, sort and prioritise tourist information with the Tourinsoft computer program
  •  Welcome in person, on the phone, in writing and virtually
  • Facilitate holidays and to distribute the tourist offer, mainly via the internet
TO CO-ORDINATE THE SOCIO-PROFESSIONALS AND ALL THOSE INVOLVEDIN LOCAL TOURISM 
  • Business intermediary for tourism professionals by regularly directing clients to them
  • Unite and support the professionals around a regional identity
TO PROMOTE AND ADD VALUE TO THE OUR REGION'S/DESTINATION'S ASSETS 
  • Ensure that regional/destination tourism is promoted on the internet, at shows, at press events (in partnership with the ADT, Agency for Touristic Development)
  • Add value to the destination and the regional offer with the publication of brochures, newsletters, pamphlets
  • Develop strategies on social media
  • Track the e-reputation of the destination
TO MARKET THE DESTINATION
  •  Offer a programme of guided tours
  • Develop a shop to promote local produce
  • Manage ticket sales for visitors and the local population

Our commitments

  • Provide an easily-accessible welcome area and information area.
  • Facilitate your requests.
  • Offer you seating.
  • Provide you with free information on the local tourist offer.
  • Provide free wifi access.
  • Display and publish our opening hours in at least two foreign languages.
  • Be open on at least 240 days per year, including Saturdays and Sundays during high season or events.
  • Respond to your letters all-year round.
  • Guarantee a permanent welcome service with staff who speak at least two foreign languages.
  • Guarantee a supply of printed tourist maps, plans and guides.
  • Give you access to its trilingual website.
  • Disseminate tourist information, as a paper copy as well, translated into at least two foreign languages, regarding:
    * all graded tourist accommodation, including the name of the establishment, postal address, email address, website, telephone numbers and the grading;
    *monuments and tourist, cultural, natural or recreational sites, which may include the tariffs, opening hours, website, telephone number and postal address;
    * events and shows;
    * emergency telephone numbers.
  • Update tourist information annually.
  • Display emergency telephone numbers outside the office.
  • Present all the available offer within its area of intervention to all customers.
  • Deal with your claims and measure your satisfaction.
  • Respect a quality approach.
  • Provide you with a holiday adviser, if required.
  • Guarantee the information regarding the local touristic offer is reliable and up-to-date.

source Offices de Tourisme de France