THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO (the Carcassonne regional tourist information office) processes personal data concerning you (hereinafter 'Personal Data') in connection with the use of this website (hereinafter 'Site').
As the data manager, we respect your private life and we protect the Personal Data of those who use our Site.
This current policy has the aim of informing you how your Personal Data is collected, processed and used and your rights in terms of the protection of Personal Data, with regard to the applicable legal acts, notably Law 78-17 of 6th January 1978 relating to information technology, files and freedoms, called 'Information technology and freedoms', in its most recent version, and the RGPD or Règlement Général sur la Protection des Données (General Regulations on the Protection of Data), which has been in force since 25th May 2018.
This Policy sets out the principles and guidelines for the protection of your Personal Data, which includes Personal Data collected on, or via, the Site.
THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO collects Personal Data (for example: on line, including email, and off line); this policy covers all methods of gathering and processing.
Personal Data means any information relative to an actual person, whether identifiable or not. A person is 'identifiable' when they can be identified, directly or indirectly, principally using an identification number or one or more elements that are unique to them.
Non-Personal Data relates to information which does not reveal the identity of a person.
The data manager of your Personal Data is The Office de Tourisme Grand Carcassonne, 2 square Gambetta, 11000 Carcassonne; certain technical services (for example: hosting, duplication, data quality, client knowledge) are carried out by our technical service providers. In accordance with Article 28 of the RGPD, this provider is bound by a strict confidentiality clause which forbids all non-agreed usage of the data they hold and which requires them to carry out technical and organisational measures to satisfy the requirements in the protection of Personal Data.
Security and confidentiality of Personal Data
We consider your Personal Data to be confidential.
We endeavour to take reasonable technical measures to prevent possible loss or misappropriation regarding the collection or storage of the data that you have provided us with, and to prevent any communication to unauthorised third-parties.
However, despite these measures, the internet is an open system and we are unable to guarantee that unauthorised third-parties will not bypass said measures or used your Personal Data for illegitimate purposes. Consequently, THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO will not be held responsible for any fraudulent recovery of your Data, for whatever purpose that may be.
The Site may provide links to third-party websites that may interest you. THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO does not exercise any control over the content of these third party sites, nor how the third-parties gather Personal Data. Consequently, THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO declines all responsibility concerning third party processing of your Personal Data. It is your responsibility to inform yourself of these third-parties' Privacy Policies.
Purpose of data collection
We process your data, wholly or partially, in order to:
- allow you to browse our Site and Apps and to adapt our content from your access point for a better browsing experience;
- remember information you have provided through forms;
- allow you to share our content on social media;
- send information and/or external communications;
- organise competitions (contact winners, collect donations, etc.);
- send newsletters, if you have agreed to this by ticking the appropriate box;
- analyse the audience and traffic on the Site
- Process applications and manage sources of recruitment;
Your Personal Data is used by our own management teams and our technical service providers.
Personal Data may include:
All other Personal Data may be considered relevant for purposes set out below.
Cookies and other tracers
Cookies, or other similar tracers, are files used by a server to interact with the browser. Cookies allow for status information to be sent while a user is browsing the site. Status information can be, for example, a session identifier, language, expiry date, a response domain, etc. Cookies allow for the status information to be kept, during its period of validity, while the browser accesses different pages on a site or when the browser returns to the Site later. Only the sender of the cookie can read or modify the information which it contains. There are different types of cookies:
- session cookies which disappear as soon as you leave the browser or the site;
- permanent cookies permanents which stay on your hard drive until the end of their time period (maximum 12 months) or until they are deleted using your browser.
You can access your cookies through your control panel, where you can manage the settings for the placement and reading of the cookies.
How to disactivate cookies
Certain cookies require your consent. When you first visit the Site, an information banner will inform you that, by continuing to browse on the Site, the above-mentioned cookies, or tracers, will be installed on your device, in order for your to benefit from the functionality of the Site. If your browser is configured to refuse all cookies or tracers, this may impede your browsing experience, as you will be unable to access to some of our services, for which THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO will have no responsibility.
Subscribing to newsletters
By agreeing to the newsletters, you are authorising THE OFFICE DE TOURISME COMMUNAUTAIRE CARCASSONNE AGGLO to send you personalised emails. You can unsubscribe at any time using the link in the emails however, the maximum time period for the storage of your Personal Date is 3 months.
Data is transmitted by a Site user, in order to ask a question, make a comment or indicate an issue. The information gathered from this form is transmitted to the service responsible for managing comments on the Site at www.grand-carcassonne-tourisme.fr. The maximum time period for the storage of your Personal Data is 3 years.
In accordance with the applicable laws in terms of protection of Personal Data, in particularly, you have the right to access, rectify or remove data concerning you and the right to obtain a copy of the Personal Data which we hold in a structured electronic format (portability).
You also have the right of opposition for legitimate purposes regarding the processing of your Personal Data and the right of opposition to your Data being used mainly for commercial purposes.
You can exercise these rights by addressing your requests via mail to us at the following address, Office de Tourisme, 2 square Gambetta, 11000 Carcassonne or directly on the Site, via our contact form.
We are committed to responding to these requests within one month of receiving them. This may be extended to two months, according to the complexity and the number of requests received.
In case of dispute regarding exercising your rights, you have the option to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.
Storage of data
We will only keep your Personal Data for a period that is required by and proportionate to its usage. The maximum time period is 3 years from the last exchange you initiated with us.
After the said time periods, your data will be anonymised for statistical use.
We invite you to reread it often.
For more information on your rights, please visit the Commission Nationale Informatique et Libertés site, and particularly this page https://www.cnil.fr/fr/comprendre-vos-droits
Updated: 10th December 2018