The Tourist Information Office commits to a quality provision of services, with its providers
Vignobles & Découvertes
The Greater Carcassonne Tourist Information Office was awarded the label for its destination in 2018, for a period of 3 years
Vignobles & Découvertes, what is it?
A collective brand created in 2009
Awarded to a tourist and wine producing destination, valid for 3 years and managed by Atout France
Guidelines for usage
Allows a customer to facilitate the organisation of the holiday and to locate recognised services
It is a FREE process
Which is based on the quality initiatives at a national, regional and départemental level
It is subject to a partnership agreement
Sector specifications must be respected
Who is this label awarded to?
- heritage sites
- sports, recreational and well-being activities
- welcoming bodies, Tourist Information Offices
Major projects regarding routes and development linked to cyclo-tourism are increasing, thus reinforcing the Aude Département's ambition to be one of the leading 'Bike' destinations!
In order to develop and fine tune the offer, as well as attracting new customers, the Aude Agence de Développement du Tourisme (Agency for Touristic Development) and the Tourist Information Offices are committed to the 'Accueil Vélo©' award on the Canal des 2 Mers route (V80).
What is it?
The Accueil Vélo label engages the Aude tourism professionals in welcome and service provision criteria, guaranteeing a service tailored to the needs of the customer. The Brand is free for the next two years and it is awarded by the Association Nationale France Vélo Tourisme for 3 years, renewable.
Note: Only tourist establishments which have been graded against national standards in their own category and are located less than 5 km from a Voie Verte or a Véloroute can apply
The Accueil Vélo label engages the Aude tourism professionals in welcome and service provision criteria, guaranteeing a service tailored to the needs of the cyclo-tourist.
Who is the label awarded to?
- Bike hire companies and repairers
- Tourist sites
- Tourist Information Offices
Aude tourism professionals who have been awarded the label have it featured in all communication; brochures, websites and apps from the ADT de l’Aude and the Tourist Information Office, and on www.canal-du-midi.fr , www.canaldes2mersavelo.com , www.francevelotourisme.com and are promoted widely.
Tourisme & Handicap
The offices have been awarded the national Tourisme & Handicap label, regarding the four main types of disability: physical, mental, hearing, and sight.
This label, awarded by the State, is in response to a demand from disabled people who want to be able to choose their holiday freely. Thanks to technical support from the Agence de Développement Touristique de l'Aude, and to Mr Heuilly, a site survey was carried out.
The recommended alterations were completed, allowing totally independent access to the 3 sub-offices: hearing loop, access ramp, lowered welcome desk, documents in large print and braille, and a file containing accessible sites in the region and staff training.
Note: Establishments open to the public (shop, office, hotel, etc.) must have disabled access. Establishments open to the public (ERP) which do not have disabled access are required to register an Agenda d'Accessibilité Programmée (Ad'AP), or accessibility plan, which will allow for the necessary works to be undertaken with a fixed time period. more information
The Tourist Information Office guarantees support for its partners (tourist sites, accommodation, restaurants, etc.) in their application for the label.